Welcome to Zylen Support. We're here to help you get the most out of your AI chat experience.
For any questions, issues, or feedback, please reach out to us:
📧 Email: support@zylen.com
We typically respond within 24-48 hours.
Q: How do I start chatting with AI characters?
A: Simply browse the character list on the home screen, select a character you'd like to chat with, and tap the "Chat" button. Some premium characters require coins to unlock.
Q: How do I unlock premium characters?
A: Premium characters can be unlocked using Coins. Visit the character's profile and tap "Unlock" to spend the required coins. You can purchase more coins from the Coin Store in your Profile.
Q: How do I purchase Coins?
A: Go to Profile > Coin Store to view available coin packages. Select a package and complete the purchase through the App Store. Coins will be added to your account immediately.
Q: Can I get a refund for purchased Coins?
A: Coin purchases are processed through the App Store. For refund requests, please contact Apple Support directly through your purchase history.
Q: How do I send voice messages?
A: In the chat screen, tap and hold the microphone button to record your voice message. Release to send. Make sure you've granted microphone permissions to the app.
Q: How do I send images?
A: Tap the image icon in the chat input area to select a photo from your library or take a new photo. Grant photo library access when prompted.
Q: How do I block a character?
A: Open the character's profile, tap the menu button (three dots), and select "Block". Blocked characters won't appear in your feed and you won't receive messages from them.
Q: How do I delete my chat history?
A: In the Messages tab, swipe left on any conversation and tap "Delete" to remove it. This action cannot be undone.
Q: How do I delete my account?
A: Go to Profile > Delete Account. Please note that this action is permanent and will delete all your data, including purchased coins and unlocked characters.
Q: Is my conversation data private?
A: Yes, your conversations are stored securely and we do not share your chat content with third parties. Please review our Privacy Policy for more details.
App is running slowly or crashing
A: Try these steps:
Coins not appearing after purchase
A: Please wait a few minutes and restart the app. If coins still don't appear, contact us with your purchase receipt.
We love hearing from our users! If you have suggestions for new features or improvements, please email us at support@zylen.com.